Business Process Consulting
In conjunction with the correct IT solutions, it is important for a
business to have work flows and processes that are consistent with those
IT solutions. With the proper Business Processes Management, a company
can compress cycle times, reduce costly repetitive operations, reduce
the opportunity for errors, and ensure the development of a satisfied
clientele…Repeat Business! The Catalyze Group consultants are experts in
process mapping, business transformation, and customer satisfaction. Let
us help you maximize your opportunities and move your business forward.
In today’s challenging economy, we understand that all companies are striving to increase sales while working within a leaner corporate environment. Identifying process improvements within existing workflows is part of that solution. Our trained consultants can work directly with your sales and operations staffs to quickly identify key strategies designed to increase capacity, eliminate redundancies and improve overall customer satisfaction.
Process Mapping
Our experienced consultants will work directly with your staff to map your business processes from order inception to final delivery to your customer. Using such proven methodologies as the ABC (Activity Based Costing) model and the BPM (Business Process Management) model, we can help deliver solutions for improving productivity within your existing infrastructure. Removing excess costs and unnecessary steps from the process can directly impact your bottom line.
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Business Transformation
As businesses continue to transform themselves to survive in the shifting economy they often require adjustments to process methodologies. Transforming the sales and operations staff to meet the changing needs of the organization requires a disciplined approach that is often overlooked. Our consulting experts have extensive experience in working with organizations that have undergone tremendous change as a result of acquisition, new systems implementation or complete shifts in product offerings. Redefining job responsibilities, retooling associates and clearly outlining business expectations are all essential components of a company’s success in transforming their business.
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Customer Satisfaction
Positive customer feedback and the creation of meaningful relationships with your customers are keys to fueling increased sales. Working directly with you and your clients, our experienced team of professionals will identify cost effective ways to enhance the overall customer experience. Deliverables will include industry proven methods for tracking customer satisfaction and budget models that clearly identify the earnings impact of increased customer satisfaction scores.
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Case Study
One client was able to increase the orders processed per person by as much as 20% by requesting three additional pieces of data from the customer at time of order placement. This productivity gain was realized after completing an in depth process review.
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Case Study
With our guidance, a customer shifted their business model from home equity product offerings to first mortgage products. We facilitated the implementation of the new process flow and assisted in retraining the employees on all the new product guidelines. The result was a smooth transition in the company’s business model which allowed them to stay on track to meet their financial goals. Our experts will assist you with this process so you can reach your next level of success.
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Case Study
Using tools such as CRM (Customer Relationship Management) we work with our clients to increase customer loyalty thereby getting one step closer to having them remain customers for life. |